BEST Buy has made major changes to a fan-favorite rewards program.
The consumer electronics retailer is in the middle of overhauling its membership program.
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The program will be relabeled as My Best Buy membership, replacing the current Best Buy Totaltech program.
There will be three tiers for shoppers to join; My Best Buy, My Best Buy Plus, and My Best Buy Total, according to the company.
My Best Buy is the existing free membership that offers customers free shipping with no minimum purchase, easy access to your order information, and quick checkout online.
The next tier is My Best Buy Plus, costing $49.99 a year.
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With this membership, customers will get exclusive member-only pricing, exclusive access to sales, events, and highly anticipated products, free two-day shipping, and an extended 60-day return policy.
Shoppers willing to pay $179.99 a year can take advantage of everything offered in the other tiers, and:
- Geek Squad 24/7 tech support including items you purchased at other stores
- VIP priority support any time via phone or chat
- Up to two years of product protection
- 20 percent off repairs
- Promotional service offers such as discounted in-home installation
On June 27, customers with Totaltech accounts will transition to My Best Buy Total automatically.
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They can later choose to switch to a different membership tier if they want to.
AN UNWELCOME CHANGE
This comes as Best Buy customers are realizing they might still owe money even if they return a product.
When returning select items shoppers may have to pay a "restocking fee."
These items include devices that have to be activated and can cost $45.
However, the fee doesn't apply to prepaid phones.
In addition to this, several tech items are subject to a fee on returns that is equal to 15 percent of the cost of the purchase.
So if you buy a certain item for $100, you'll only get back $85 when you return it.
The fee applies to the following products:
- Drones
- DSLR cameras and lenses
- Mirrorless cameras and lenses
- Electric bikes
- Electric mopeds
- Leg and body recovery systems
- Premium camcorders
- Projectors and/or screens
- Special-order products
There is some good news, though, as the restocking fee won't apply in Alaska, Colorado, Iowa, Ohio, Mississippi, Oklahoma, and South Carolina.
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Best Buy has already made a "controversial" change earlier this year that has left shoppers furious.
Plus, the store has entered the healthcare industry.
