DILLARD's department stores have added an automatic fee to the shopping process, but customers can avoid the charge with one simple step.
Free shipping and free returns are a thing of the past as retailers have started tacking on surcharges.
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Because shipping costs continue to increase in price, companies like Dillard’s have started implementing return fees or “restocking” fees.
While Dillard’s surcharge is $9.95, customers may avoid the payment altogether.
More specifically, only customers who use the available return label will be charged the fee.
All eligible returns may be taken back for free and refunded by heading directly to the store, excluding Clearance Centers.
Read More on Automatic Fees
Additionally, shoppers may choose to ship their returns without using the Dillard’s return label by sending it to the following address:
Dillard's
600 Carnahan
Drive Maumelle, AR 72113
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Plus, any returned merchandise purchased using Afterpay will be issued a Dillard's gift card or credited back to your Afterpay account for the purchase price.
POLICY AND RESTRICTIONS
At Dillard's, not all purchases are able to be returned and fully refunded.
The policy states that the following items are non-returnable and non-exchangeable:
- Any clearance merchandise marked down 65 percent or more
- Merchandise on sale with an additional discount, like items marked down 25 percent plus an additional 30 to 50 percent discount for a limited time
- Personalized merchandise
Additionally, Dillard’s will only issue a refund for the item given no more than 30 calendar days have passed from the date of purchase.
Merchandise must be in its original, unused condition - unless there was a manufacturer’s defect.
All customers must have a Dillard’s receipt or the original Dillard’s proof of purchase label.
Lastly, all tags must still be attached to the item.
MORE STORES WITH FEES
Urban Outfitters charges a $5 fee for those who are looking to return specific items.
The surcharge is called a restocking fee and the money is deducted directly from your refund on most mailed returns.
Returns made within 30 days of the order delivery date will be issued back onto the card used at checkout.
Although, returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit.
While the restocking fee isn’t on every single item returned, it will be deducted from most mailed returns.
Returns aren't the only way customers tend to get charged.
Target shoppers ordering Drive-Up and Order Pickup will now see a surcharge for a bag fee - depending on local and state mandates.
The newer bag surcharge is similar to the fee when shopping at Target stores at checkout.
When you purchase from a store that charges bag fees, they will automatically be applied to your online order, according to Target.
This means when placing an order on the company website, it will automatically pre-authorize 10 bags.
This is to ensure it is covering large quantity orders, per the retailer.
Grocery stores also have implemented automatic fees like Stop & Shop's new surcharge.
Read More on The US Sun
Plus, Foot Locker will tack on an automatic surcharge on specific items.
